SOLVING DISPUTES ON ORDER
1. Dialogues:
Part One
(Buyer’s agent Mr. Clive from his office is talking with Mr. Young, the Sales Manager of a garment company, to request for changes on the original order.)
C: We have just received an emergency request from our customer in Europe. They wanted to change two colors of the fabrics as well as relevant accessories for order no.W01 due to the market demand recently.
Y: Are you saying you want to change the color codes for order no.W01? I am afraid we can’t do it.
C: Why not?
Y: Because this order was placed with our factory one month ago and all the fabrics with accessories had been confirmed and manufactured by our suppliers already. I don’t think the factory will be able or willing to change it.
C: But you have always been so co-operative since we established our partnership.
Y: You are right. But this time there is nothing we can do to help.
C: Considering we’ll have more business to do in the future, could you do us a favor and persuade the factory to make it an exception?
Y: We may try to do it, but don’t expect too much from the result.
C: We really appreciate it!
Part Two
(Mr. Young is discussing with Mr. Huang, the Director of a local garment factory, on the issue of changing order.)
Y: I am very sorry to inform you that our customer wants to change two of the color codes for order no.W01. .
H: What? But the fabrics for order no.W01 have already been confirmed and put into production. It’s almost finished. There is no way we can change it.
Y: You are quite right. However, since this is our old customer, we don’t want to embarrass them. Let’s think of a way to fix this problem…. What about to reorder new fabrics and accessories?
H: Yes, this is the only way we can think of to make it up. But what about the reorder fee? Is your customer ready to pay for it? To tell you the truth, our factory will be very unwilling to do the extra work even get paid. It is a hard job with zero profit. Remember, this is not the first time this customer gave us such kind of trouble.
Y: I can’t agree with you more. I am also sick with such problems. But customer is customer, they are our God. To keep a long term relationship with them we have no choice but trying to satisfy their demands. Therefore, I will appreciate it very much if you can co-operate with us one more time.
H: Ok, we will try with it only for the sake of you. Please recheck this issue with your customer. I am afraid they won’t want to pay for the extra charge.
Y: Sure, I’ll do it right away and get back to you ASAP.
.
Part Three
(Mr. Young is talking with Mr. Clive again on the reorder issue.)
Y: We have contacted with our factory on the issue of changing order. They finally agreed to work on it, but need to reorder the fabrics and accessories from their suppliers. And of course, the extra charge will be to your account.
C: Oh, no! We never do things like this. Though, we may consider increasing the order quantity to compensate their loss.
Y: In my opinion, this might be a good idea. But I don’t think they will accept it either.
C: Are you sure not? They can make more profits on a larger order.
Y: Don’t you forget we had already given you a very low price on this order? Neither we nor the factory is going to make much money from it. So, don’t expect them to lose a dollar for making a penny. They are not foolish.
C: Then what is your suggestion to solve this problem?
Y Give them a larger order as part of the compensation, at the same time pay them for part of their extra costs on the changing. Actually, the extra pay is just a small amount of money for your company, and you can get it back from a hot selling at the market.
C: It sounds reasonable and worth making a deal. Let me discuss this with my boss and get it back to you.
Y: Good! And also, the factory will need more time to get the job done if the change of order has been placed. So we’ll have to make an extension on the shipment date.
C: Sure thing. We’ll need to draft an amendment in details to our original sales agreement with all these changes on it once it gets approved.
Y: Ok, I am looking forward to your positive decision.
2. New Words and Phrases:
follow up [ ] 跟单
emergency [ ] 紧急
relevant [ ] 相关的
request [ ] 请求，要求
accessories [ ] 辅料
fabrics [ ] 面料
demand [ ] 需求
confirm [ ] 确认
co-operative [ ] 合作的
partnership [ ] 伙伴关系
embarrass [ ] 令。。。尴尬
willing [ ] 愿意的
unwilling [ ] 不愿意的
persuade [ ] 劝说
inform [ ] 通知
sake [ ] 原因
contact [ ] 联系
though [ ] 虽然
compensate [ ] 补偿
foolish [ ] 愚笨
penny [ ] 美分
worth [ ] 值得的
deal [ ] 交易
reasonable [ ] 合理的
extension [ ] 延长
amendment [ ] 补充条款
approve [ ] 批准
positive [ ] 正面的，积极地
draft [ ] 起草
decision [ ] 决定
3. Sentence Patterns and Expressions
due to 由于
order was placed with 下单给。。。
there is nothing we can do to help 什么忙也帮不上
do … a favor 帮个忙
make it an exception 使之例外
don’t expect too much from the result 勿过度期望
be put into 投入
be to your account 由贵方支付
fix this problem 解决问题
there is no way we can change it. 无法改变
for the sake of 为。。。着想
in my opinion 以我之见
don’t you forget 你难道忘了。。。
hot selling 热销
worth making a deal 值得成交
get it back to you. 回复你
get the job done 完成任务
make an extension on 对。。。延期
sure thing 当然，毫无疑问
looking forward to 期盼
4. Text Translation in Chinese
解决订单争议
第一部分
（买方的的经纪人克莱夫先生正在他的办公室里和杨先生谈话，杨先生是一位服装公司的销售经理，他要求对原来的订单有所改变。）
C：我们刚接到从欧洲客户那来的紧急请求。由于最近市场的需求，他们想改变订购编号W01的两个面料的颜色及相关辅料。
Y： 你是说你想改变订单编码W01的颜色代码吗？我想我们做不到。
C： 为什么呢？
Y： 因为这批订单是一个月前放在我们工厂里的，所有的面料辅料已经由供应商确认并生产了。我想工厂是没能力也不愿改变了。
C： 但是自从我们建立了合作关系，你们一直都是很合作的。
Y： 是的。但是这次我们真的帮不了忙。
C： 考虑到将来我们会有更多的业务往来，你能帮忙说服厂商，使之成为例外么？
Y： 我们可以试一下，但不要对结果抱太大希望。
C： 真的很谢谢。
第二部分
(杨先生正在和当地的服装厂商的领导黄先生就改变订单问题在商讨。)
Y：我很抱歉的通知你我们的客户想改变订购编号W01的两个颜色。
H：什么？但是订单编号W01的面料已经确认并投入生产了。它们差不多做好了。没办法可以改变啊。
Y：很对。但是，因为这是我们的老客户，我们不想为难他们。让我们相个办法解决这个问题。。。可不可以重新订购面料和辅料呢？
H：好的，这是唯一我们可以考虑的办法来弥补。但是重新订购的费用怎么办呢？你的客户准备要支付了吗？说句实话，我们的厂家即使有钱付也很不愿意做这种额外的工作。这是项没利润的苦差事。而且这已经不是第一次这个客户给我们这样的麻烦了。
Y：我完全同意你的观点。对于这样问题我也很头疼。但是客户就是客户，他们是上帝。为了保持和他们长时间的关系，除了尽力满足他们的要求，我们别无选择。为此，如果你们能再次合作我们将不尽感激。
H：好吧，只是看在你们的份上我们会再试一下的。请再和你的客户核查下这问题。我恐怕他们不会愿意支付这笔额外的费用。
Y：好的。我马上去做，再尽快给你回复。
第三部分
（杨先生和克莱夫先生对再订货问题正在进行再次的讨论。）
Y：关于改变订单问题，我已经和我们的工厂联系过了。他们最终同意去做。但是需要从他们的供应商那重新订购面料和辅料。当然，额外的费用将由贵方支付。
C：哦，不行！我们从不做像这样的事，不过，我们可以考虑增加订单数量来弥补其损失。
Y；以我之见，这是个好主意，但我也认为他们不会接受。
C：你确定不会吗？他们可以在更大的订单上获得更多的利润。
Y：难道你忘了我们在这笔订单上已经给了你们一个很低的价格了？在这笔订单上我和厂商都不会赚取很多的钱。不要指望他们会为了一美分而失去一美元。他们不是傻瓜。
C：那么在解决这件事情上你的建议是什么呢？
Y：作为部分补偿，给她们一个更大的订单。同时，支付部分他们为修改订单的额外成本。事实上，对于贵公司，这笔额外付款只是一小笔钱。而且在热销的市场上你们马上就能赚回来。
C：听起来很有道理而且值得成交。让我和老板讨论下再给你回复。
Y：好！还有，如果订单修改了，那么工厂需要更多的时间来完成这项工作。所以我们不得不延长出货期。
C：没问题，一旦它被认可，我们就要起草一份详细的补充条款加到原来的销售合同中去，并写明所有改变的内容。
Y：好的，我期盼着你们肯定的决定。
